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Christmas Holiday Delivery Information

 Order cut off dates 2023/2024

Extended delays are expected during the peak season with carrier networks are higher than normal. Christmas order cut off dates will vary by location AND product. Please note these dates apply to items that are in stock at the time of purchasing at your closest warehouse.

Hard Shell Kayaks

CLICK 'N COLLECT

  • NSW Pickups – Pickups until 23rd December 1pm & 29th December 4:30pm.  Pickups via appointment only during the holiday period.
  • VIC Pickups - Pickups until 23rd & 29th December 1pm.  Pick ups resume from 2nd January.
  • QLD Pickups - Pickups until 22nd & 28th December 2pm.  Pick ups resume from 2nd January.

DELIVERIES

  • Sydney Metro – delivering up until 22nd December if not booked out prior. Deliveries via appointment only during the holiday period on days we are open and only if its possible. We do not guarantee this.
  • NSW all other areas, Guaranteed Christmas delivery 12th December, Deliveries resume from 2nd of January
  • Melbourne Metro - Guaranteed Christmas delivery 12th December, Deliveries resume from 2nd of January
  • VIC all other areas, Guaranteed Christmas delivery 12th December, Deliveries resume from 2nd of January
  • Brisbane Metro - Guaranteed Christmas delivery 21st December, Deliveries resume from 2nd of January
  • QLD all other areas, Guaranteed Christmas delivery 14th December , Deliveries resume from 2nd of January
  • TAS all areas, Guaranteed Christmas delivery 11tDecember , Deliveries resume from 2nd of January
  • WA all areas, Guaranteed Christmas delivery 5th December , Deliveries resume from 2nd of January
  • WA Perth Metro, Guaranteed Christmas delivery 5tDecember , Deliveries resume from 2nd of January
  • NT all areas, Guaranteed Christmas delivery 5th December , Deliveries resume from 2nd of January
  • SA metro areas, Guaranteed Christmas delivery 8tDecember , Deliveries resume from 2nd of January

Large Boxed Items

(Inflatable Kayaks, Inflatable SUP Boards, Air Pontoons, Camping Tents)

  • NSW Pickups – Pickups until 22nd December 4pm. Pickups via appointment only during the holiday period on days we are open.
  • NSW Metro – deliveries until 22nd December if not booked out prior. Deliveries via appointment only during the holiday period on days we are open and only if its possible. We do not guarantee this.
  • NSW all other areas, Guaranteed Christmas delivery 12th December, Deliveries resume from 2nd of January
  • VIC all areas, Guaranteed Christmas delivery 12th December, Deliveries resume from 2nd of January
  • QLD all areas, Guaranteed Christmas delivery 12th December , Deliveries resume from 2nd of January
  • TAS all areas, Guaranteed Christmas delivery 11th December , Deliveries resume from 2nd of January
  • WA all areas, Guaranteed Christmas delivery 5th December , Deliveries resume from 2nd of January
  • WA Perth Metro, Guaranteed Christmas delivery 11th December , Deliveries resume from 2nd of January
  • NT all areas, Guaranteed Christmas delivery 5th December , Deliveries resume from 2nd of January
  • SA all areas, Guaranteed Christmas delivery 11th December , Deliveries resume from 2nd of January

Small Boxed Items & Accessories

Christmas lodgement dates for deliveries within Australia. We are recommending all orders are lodged by the following dates for delivery within Australia by Christmas* as advised by our carriers:

Aus Parcel Post – 19th December 2023
Aus Express Post – 21st December 2023
* Excludes to and from WA & NT.
StarTrack Premium and Express - 21st December 2023

OFFICE CLOSURE INFORMATION

We will be closed the following days during the holiday period:

23rd December open until 1pm Mount Druitt & Seaford, 2pm Sumner.

25th December Closed.

26th December Closed.

27th December Open Normal Business Hours Mount Druitt. Seaford & Sumner Closed.

28th December Open Normal Business Hours Mount Druitt. Seaford & Sumner Closed.

29th December Open Normal Business Hours Mount Druitt. Seaford & Sumner Closed.

30th December Closed.

1st January Closed.

2nd January onwards normal operations.

Have a general question? You can find the answers to many queries you have on our FAQ's page


    ORDER DISPATCH AND DELIVERY INFORMATION

    Orders will still be packed throughout the holiday period that are not public holidays as per our open dates above.

    Extended delays are expected due to high volumes of freight within the transports network, so please be patient and expect delays. Your understanding of longer than normal delivery times, especially during Christmas periods, is greatly appreciated.

    • Delivery pricing? Our Shipping Calculator is on every product page, so you can easily and quickly see the cost of delivery to your post code. Simply select your State then put in your Suburb and select your Post Code, for real time Pick Up options and Delivery pricing.
    • Wanting to place an order? Unless the product says "PRE ORDER NOW", your item is in stock, as indicated by "+ ADD TO CART" shown on the screen.

    TRANSIT TIMES 

    You can review our Shipping Overview for expected delivery times once your order has been shipped. 

    NEED TO CONTACT US? 

    If you still need to get in touch with us, please ensure you direct your enquiry to the correct department via our contact us page

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