Christmas Holiday Delivery Information

CHRISTMAS ORDER CUT OFF DATES 2021

Extended delays are expected during the peak season with carrier networks at a unseasonably high backlog. Christmas order cut off dates will vary by location AND product. Please note these dates apply to items that are in stock at the time of purchasing at your closest warehouse.

Hard Shell Kayaks

• NSW Pickups – Pickups until 24th December 12pm. Pickups via appointment only during the holiday period.
• NSW Metro – deliveries until 22nd December if not booked out prior. Deliveries via appointment only during the holiday period on days we are open and only if its possible. We do not guarantee this.
• NSW all other areas, Guaranteed Christmas delivery 8th December, Deliveries resume from 4th of January
• VIC all areas, Guaranteed Christmas delivery 8th December, Deliveries resume from 4th of January
• QLD all areas, Guaranteed Christmas delivery 8th December , Deliveries resume from 4th of January
• TAS all areas, Guaranteed Christmas delivery 8th December , Deliveries resume from 4th of January
• WA all areas, Guaranteed Christmas delivery 4th December , Deliveries resume from 4th of January
• WA Perth Metro, Guaranteed Christmas delivery 8th December , Deliveries resume from 4th of January
• NT all areas, Guaranteed Christmas delivery 4th December , Deliveries resume from 4th of January
• SA all areas, Guaranteed Christmas delivery 8th December , Deliveries resume from 4th of January

Large Boxed Items

(Inflatable Kayaks, Inflatable SUP Boards, Air Pontoons, Camping Tents)

• NSW Pickups – Pickups until 24th December 12pm. Pickups via appointment only during the holiday period on days we are open.
• NSW Metro – deliveries until 22nd December if not booked out prior. Deliveries via appointment only during the holiday period on days we are open and only if its possible. We do not guarantee this.
• NSW all other areas, Guaranteed Christmas delivery 10th December, Deliveries resume from 4th of January
• VIC all areas, Guaranteed Christmas delivery 10th December, Deliveries resume from 4th of January
• QLD all areas, Guaranteed Christmas delivery 10th December , Deliveries resume from 4th of January
• TAS all areas, Guaranteed Christmas delivery 10th December , Deliveries resume from 4th of January
• WA all areas, Guaranteed Christmas delivery 4th December , Deliveries resume from 4th of January
• WA Perth Metro, Guaranteed Christmas delivery 10th December , Deliveries resume from 4th of January
• NT all areas, Guaranteed Christmas delivery 4th December , Deliveries resume from 4th of January
• SA all areas, Guaranteed Christmas delivery 10th December , Deliveries resume from 4th of January

Small Boxed Items & Accessories

Christmas lodgement dates for deliveries within Australia. We are recommending all orders are lodged by the following dates for delivery within Australia by Christmas* as advised by our carriers:

Aus Parcel Post/Couriers Please/Fastway/TNT/Allied Express – 13th December 2021
Aus Express Post – 20th December 2021
* Excludes to and from Perth and Darwin.

OFFICE CLOSURE INFORMATION

We will be closed the following days during the holiday period:

24th December open until 1pm.

25th December Closed.

26th December Closed.

27th December Closed.

28th December Closed.

29th December Open.

30th December Open.

31st December open until 1pm.

1st January Closed.

2nd January Closed.

3rd January Closed.

4th January onwards normal operations.

ORDER DISPATCH AND DELIVERY INFORMATION

Orders will still be packed throughout the holiday period that are not public holidays as per our open dates above.

COVID has seen a tremendous increase in people purchasing physical goods rather than travel, and therefore extended delays are expected due to high volumes of freight within the transports network, so please be patient and expect delays. This is no normal year and your understanding of longer than normal delivery times, even during Christmas periods, is greatly appreciated.

• Delivery pricing? This is shown on each product page under the "DELIVERY PRICING AND INFORMATION" drop down tab.
• Wanting to place an order? Unless the product says "PRE ORDER NOW", your item is in stock, as indicated by "+ ADD TO CART" shown on the screen.

TRANSIT TIMES 

You can review our Shipping Overview for expected delivery times once your order has been shipped. 

NEED TO CONTACT US? 

If you still need to get in touch with us, please ensure you direct your enquiry to the correct department:

• ALL ENQUIRIES: support.baysports.com.au