Bay Sports Shipping Overview
PICK UP LOCATIONS
- 1/126 Kurrajong Ave, Mount Druitt 2770 (NSW) Major warehouse
- 2/15 Hi-Tech Place, Seaford 3198 (VIC)
- 1/48 Jijaws Street, Sumner 4074 (QLD)
- 1/81 Dixon Rd, Rockingham 6168 (WA)
Select Pick Up at checkout. Please click here for location pick up days & times.
We pride ourselves on offering affordable delivery Australia wide for all our products. Each item purchase includes insurance and registered tracking for your peace of mind. Our couriers will deliver right to your doorstep, allowing you to sit back and relax whilst your order travels directly from our warehouse to you.
Our Shipping Calculator is on every product page, so you can easily and quickly see the cost of delivery to your postcode. Simply select your State then put in your Suburb and select your Post Code, for real time Pick Up options and Delivery pricing.
DELIVERY PRICING & TIMES
We offer FREE delivery nationwide on all order over $69 except bulky items (such as hard shell kayaks). That means you pay no delivery on our huge range of Accessories, Camp & Hiking gear, Tents and Inflatables Kayaks, Paddle boards & Air Pontoons.
Capped Price Delivery on hard shell kayaks: Our mission is to provide the best quality kayaks delivered to your door, at the cheapest price. The introduction of our Capped Price Delivery Service means you pay just $69 in NSW, VIC, QLD and ACT Metro areas, for any sized kayak. Our country and rural customers still enjoy capped price delivery service, refer to the table below or better yet, simply put your postcode into our Shipping Calculator on any product page to see the delivery cost to you.
*Refer to WA based delivery limitations
Metro is considered within 75 kms of the major city's CBD. To find out if your address falls within a metro area, type your area's CBD into Google Maps and then your delivery address, to calculate the kilometres. 76 kms and further is considered outside of the metro area. For Example, if you type into Google maps ‘Melbourne CBD’, then type ‘Rosebud, Victoria 3939’ - this shows its 80.9 kms, therefore it falls outside of the metro delivery area.
The displayed price is per kayak. However, if you purchase 2 or more kayaks in the same order, an automatic discount will be applied. If you select a quantity greater than 1, the shown price includes the delivery cost for that quantity. For remote locations, additional shipping charges may apply, and our team will contact you to discuss the details.
Delivery time frames provided are pretty accurate, but estimates. During peak periods or in case of extreme events like flooding, there may be congestion in the delivery network, leading to extended delivery delays in some areas. Our team will notify you if there are any delays caused by the carrier. Rest assured, we will make every effort to get your order to you as quickly as possible.
Post Office Boxes. Unfortunately, we are unable to deliver to Post Office Boxes unless the item can fit in a satchel (Small, Medium, Large, or Extra Large) weighing under 5kg. This is because Australia Post does not accept bulky items, and we utilize a variety of couriers, so Australia Post may not be the designated courier for your delivery area.
ORDER PICK UP INFORMATION
If your chosen model or colour is unavailable at your preferred pick-up location, you have the option to have your order delivered to your door. Alternatively, you can select an alternative model or colour for pick-up. If the item is not in stock at your preferred pick-up warehouse, we can arrange for a stock transfer to your desired location.
Please note that there is a fee for collecting and transferring items between warehouses. The fee is based on the item's current location and the delivery destination. For example, if you request a stock transfer of a kayak from Sydney to Brisbane, the stock transfer fee will be displayed at the cart checkout when you finalise your order. The pricing schedule is shown on each product page under Shipping Calculator.
If the desired model or colour of a kayak is unavailable at your preferred warehouse, we can arrange a stock transfer from another warehouse or deliver it from the nearest in-stock warehouse. Stock transfers occur every 1-2 weeks, and our staff will keep you updated after placing the order. Please note that items with free shipping cannot be stock transferred and will be directly delivered to your shipping address.
Stock Transfer Rates between NSW, VIC, QLD & WA warehouses.
- Shipping to Islands not on the mainland of Australia (other than TAS MAINLAND) is automatically excluded from our set delivery schedule. Delivery will generally be sent to the local barge or freight terminal on the mainland. Bay sports will not be responsible for any onforwarding that may be required to get to the final destination.
- Deliveries to regional and remote areas in any state or territory may fall outside our standard delivery fee and may require additional delivery charges which is at the discretion of Bay Sports or require delivery to a commercial premises or a depot only, due to the carrier limitations of delivering to a residential address. We will contact you and alert you if this is the case.
LIMITATIONS FOR WA ORDERS
- Not all products are stocked in our Western Australian outlet in Rockingham and products are constantly changing based on stock availability at the time. Currently all orders (for a hard-shell kayak) from Bay Sports NSW, VIC or QLD outlet's cannot be supplied or delivered to W.A due to current limitations on freight unless a customer pays a stock transfer fee to ship an order or items from our NSW, VIC or QLD warehouse. Stock transfer fees are listed above on this page and are calculated on the checkout when finalising your order.
- If you are unsure or concerned about the delivery time frame, or additional costs that may be incurred, please contact Bay Sports directly for further clarification.
LIMITATIONS FOR TAS ORDERS
- All orders to Tasmania (for a hard-shell kayak) can only be delivered to our freight carriers depot. Bay Sports and our freight carrier will contact you regarding the depot pick up, and when the goods are available for collection.
Bass Highway, Latrobe, Tasmania, 7307
49 Translink Ave South, Western Junction, Tasmania, 7212
57 Greenbanks Road, Bridgewater, Tasmania, 7030
FURTHER SHIPPING INFORMATION
- Do you have a Commercial address we could ship to? Couriers are generally quicker to deliver our products to any office, workplace, or any address that is a commercial premise/address.
- All orders are Authority to Leave (ATL) unless specified to Bay Sports.
- Additional charges known as a "Re-Delivery Fee" may occur and be passed on to the customer if a re-delivery or a re-direction is required, or if a depot pick up is requested after the items has shipped
- We also offer worldwide shipping for kayaks. Contact us for further details and a quote (Minimum Order Quantity apply). For inflatable products such as pontoons, inflatable kayaks, and inflatable sups no minimum order quantity applies and we regularly ship these products all over the world. Delivery times vary but are typically 7-10 business days once the item has been collected. You can also find our SUP's on amazon.com for USA based orders.
- Any import duties or local taxes are payable by the receiver for goods shipped into another country. Its the purchaser's responsibility to check any country duties or taxes that may be payable for the importation of products shipped.
DAMAGED ITEMS & NON-DELIVERY
Please see our dedicated Damaged Items or Claim on Non Delivery policy for further information.