Damaged items or claim on non-delivery
All our shipments include insurance for items that are possibly damaged or lost in transit.
Additionally all orders are Authority to Leave (ATL) unless Specified to Bay Sports prior to shipment of your order. An Authority to Leave (ATL) is given in the event of the receiver not being home to sign for the consignment. This allows the transport carrier to leave your package without obtaining a signature. If the tracking or Proof of Delivery (POD) shows your item has been delivered, your package is no longer covered for Loss by the Transit Insurance.
If a claim for non delivery is made, we will investigate this with the carrier and work out a resolution. If a signed Proof of Delivery (POD) has been made, this means the receiver confirms that the delivery has been completed successfully, without any problems and stands as proof that the shipment was delivered in good working condition.
It is the receiver's responsibility to check the condition of the package prior to signing the POD. Do not sign the POD if there are visible signs of damage or you think there is a possibility of damage to the item. Alternatively, mark down on the POD that the item has been received damaged, take photos and the drivers/couriers contact details, and contact Bay Sports as soon as possible.
Orders delivered to a third party, such as another courier service/company, or receiver, that has been organised by the customer, the same POD and ATL applies. The liability of the shipment will transfer from Bay Sports, to the customer on POD or ATL at the third party. The third party will be responsible for checking if the shipment was completed successfully, and delivered in good working condition.
All claims for damaged items or claims for lost or missing goods must be reported to Bay Sports within 5 business days. Absolutely no consideration whatsoever will be given to damaged items where damage is notified and or discovered 5 business days after delivery. Incidents must be submitted via email to firstname.lastname@example.org to meet the above time frames.
If you have any questions please contact us via LiveChat, email or phone.